CALAIM: Enhanced Care Management

CalAIM + Hanserd Health Course Offering

Improving the Client Journey

4 Step Process

STEP 1:  Optimizing Outreach and Engagement

You are serving clients whose complex needs and challenges have been compounded over a lifetime. This is a tall order that can feel overwhelming and stark for the most capable and compassionate talent. Without a strong, reliable, systems approach, too many clients will fall through the cracks, and too many team members will burn out. We want to help your team prioritize, chew one bite at a time, and know their own power to stimulate positive, forward momentum in the lives that they touch.

We'll help you deliver person-centered care that prioritizes whole person needs while practicing deep listening, curiosity, and respect.  Client fears and unknowns will be met with information, compassion, choice, and an empowering path to wellness.

Your most vulnerable clients get their needs met best when systems of care are SIMPLE, EASY and ORGANIZED. This is our wheelhouse.

GOAL:  Optimize outreach and engagement activities, with a  person-centered approach

  • Map a client's typical journey, focusing on outreach and engagement activities
  • Observe processes and/or conduct staff interviews
  • Analyze documented outreach activities
  • Analyze outreach capacity, strategies, and tools used
  • Assess communication and engagement approaches with person centered care principles
  • Identify and solve for gaps, complexity, pain points, and unmet requirements
  • Produce standard work, and up to 3 re-designed tools {e.g. workflows, standard work, client-facing resources)
  • Produce a summary with findings and recommendations
STEP 2:  Optimizing Assessment & Care Planning

You are serving clients whose complex needs and challenges have been compounded over a lifetime. This is a tall order that can feel overwhelming and stark for the most capable and compassionate talent. Without a strong, reliable, systems approach, too many clients will fall through the cracks, and too many team members will burn out. We want to help your team prioritize, chew one bite at a time, and know their own power to stimulate positive, forward momentum in the lives that they touch.

We'll help you deliver person-centered care that prioritizes whole person needs while practicing deep listening, curiosity, and respect.  Client fears and unknowns will be met with information, compassion, choice, and an empowering path to wellness.

Your most vulnerable clients get their needs met best when systems of care are SIMPLE, EASY and ORGANIZED. This is our wheelhouse.

This offering includes up to 20 hours of coaching.

GOAL:  Apply a person-centered approach to design compliant tools that prioritize a client's deepest needs

  • Map a client's typical journey, focusing on the assessments and care planning
  • Observe processes and/or conduct staff interviews
  • Analyze related tools, scripts, and documentation
  • Assess communication and engagement approaches
  • Identify and solve for gaps, complexity, pain points, and unmet requirements
  • Produce up to 3 re-designed tools, e.g. workflows, standard work, client-facing resources
  • Produce a summary with findings and recommendations
STEP 3:  Optimizing Coordination of Care

You are serving clients whose complex needs and challenges have been compounded over a lifetime. This is a tall order that can feel overwhelming and stark for the most capable and compassionate talent. Without a strong, reliable, systems approach, too many clients will fall through the cracks, and too many team members will burn out. We want to help your team prioritize, chew one bite at a time, and know their own power to stimulate positive, forward momentum in the lives that they touch.

We'll help you deliver person-centered care that prioritizes whole person needs while practicing deep listening, curiosity, and respect.  Client fears and unknowns will be met with information, compassion, choice, and an empowering path to wellness.

Your most vulnerable clients get their needs met best when systems of care are SIMPLE, EASY and ORGANIZED. This is our wheelhouse.

This offering includes up to 20 hours of coaching.

GOAL:  Optimize care coordination and transitions of care activities, with a  person-centered approach

  • Map a client's typical journey, focusing on care coordination and transitions of care activities, including referrals, hand-offs, and case conferences
  • Observe processes and/or conduct staff interviews
  • Analyze related tools, scripts, and documentation on a sample set of client
  • Assess communication and engagement approaches
  • Identify and solve for gaps, complexity, pain points and unmet requirements
  • Produce a journey map and up to 3 re-designed tools, e.g. workflows, standard work, client-facing resources
  • Produce a summary with findings and recommendations
STEP 4:  Optimizing Disenrollment and Hand-Off

You are serving clients whose complex needs and challenges have been compounded over a lifetime. This is a tall order that can feel overwhelming and stark for the most capable and compassionate talent. Without a strong, reliable, systems approach, too many clients will fall through the cracks, and too many team members will burn out. We want to help your team prioritize, chew one bite at a time, and know their own power to stimulate positive, forward momentum in the lives that they touch.

We'll help you deliver person-centered care that prioritizes whole person needs while practicing deep listening, curiosity, and respect.  Client fears and unknowns will be met with information, compassion, choice, and an empowering path to wellness.

Your most vulnerable clients get their needs met best when systems of care are SIMPLE, EASY and ORGANIZED. This is our wheelhouse.

This offering includes up to 5 hours of coaching.

GOAL:  Optimize disenrollment and hand-off activities, with a person-centered approach

OBJECTIVES:

  • Map a client's typical journey, focusing on the disenrollment and hand-off activities
  • Observe processes and/or conduct staff interviews
  • Analyze related tools, scripts, and documentation
  • Assess communication and engagement approaches
  • Identify and solve for gaps, complexity, pain points and unmet requirements
  • Produce up to 3 re-designed tools, e.g. workflows, standard work
  • Produce a summary with findings and recommendations

We Exist to Help You Succeed

If you’re looking to innovate or transform care and health for your most vulnerable clients, reach out to us today.