HANSERD

HEALTH SOLUTIONS

 Improvement Science  |  Human-Centered Design  Project Management

We partner with health systems, payers, providers, technologists and the safety net to deliver better care, better health and better value

Health Care as it Should Be

A system that delivers Win-Win-Win by design.

Organizations Win

  • Value-driven
  • Standardized best practices
  • Strategic alignment and impact
  • Capacity to innovate and grow
  • High quality and service scores
  • More satisfied, productive and engaged workforce
  • Reduced risk and cost savings that can be reinvested

Care Providers Win

  • Optimized workflows
  • Barriers removed
  • More time spent on care
  • Less administrative burdens
  • Restored purpose and joy in work
  • Capacity for growth and development
  • Improved morale and culture

Patients Win

  • Care aligns with needs, wants and what matters most
  • Greater stability
  • Less suffering
  • Fewer health crises
  • Restored dignity and hope
  • Improved quality of life
  • Fewer burdens placed on loved ones
ComplexCareInfographic

The Challenge

Too often, a person's deepest needs go unmet while they receive ineffective, expensive and even unwanted care.  Their life and the lives of their loved ones get turned upside down while they experience prolonged suffering.

Your organization is investing in population health/ care management initiatives.  You are a changemaker who is willing to challenge the status quo and put skin in the game.  You are determined to reimagine and build a value-driven health system that is wholistic, human-centered and high functioning.

You want to lead from possibility and reveal new pathways, while also honoring ground truths​.

The Solutions

Your most vulnerable clients get their needs met best when systems of care are SIMPLE, EASY and ORGANIZED. This is our wheel house.

We'll help bridge the path from where you are today to where you want to be.

  • Build a case for change that excites and motivates your team
  • Communicate value and garner trust
  • Achieve consensus among diverse points of view
  • Mobilize a team to get the job done right, on time, and within budget
  • Develop and adapt a plan that will deliver on the promise
  • Hardwire new skills and invigorate an adaptive learning practice
  • Design for scalability, sustainability and continuous improvement
bridge, iron, old
360_F_309576547_Jxmy5JOuRH3fbmaximA6wERriBEqxPW7

Experience You Can Trust

With over 40 years of experience leveraging data-driven insights and amplifying the voices of consumers and front-line workers, our track record speaks for itself.

What We Do​

We work with changemakers to build communities where all people can thrive.

Woman1
Gma1
Bubbles
mother, old woman, tenderness
Man1

Develop, re-engineer, and scale programs, processes, and business infrastructure to align with Lean Six Sigma standards.

Identify and mitigate system navigation obstacles for providers, consumers, and families.

Strike the right balance between high touch and high tech.

Co-produce content and care experiences with consumers and providers that make systems easier to understand and act on.

Testimonial

"Agility, quickly followed by creativity are the first words I think of.  Jessica can shift gears, shift scenarios, and consider what is possible as well as multiple paths for getting there."

Betsy Gornet - President, The Sonnet Group, Former Chief AIM Executive, Sutter Health

Our Services

If you’re looking to innovate or transform care and health for your most vulnerable clients, our management consulting services can help you succeed.

 

Concept & Program Development

Are you in the idea or funding phase of a new project?

We’ll work with your team to pool insights and data and shape them into a set of experiments that can be defined, explored, proto-typed and tested.

System & Process Improvement

Would you like to implement high value improvements that will result in reliable, supportive care experiences, better outcomes and better value?

We can help reduce waste, standardize work and deliver meaningful improvements that can be scaled and sustained.  We can do this while unburdening your staff, leveraging their talents and restoring joy in work.

Human Centered Design

Is your organization looking to solve a complex problem, applying approaches that spark creativity and deliver fresh insights?

We can facilitate human centered design sessions that focus on identifying and empathizing with those experiencing the problem to re-engineer a product, service or system of care.

Project Rescue

Are you concerned that your project is lacking expertise to prepare for the level of complexity and change ahead?

 

We are savvy change leaders who can quickly hone in on the human and organizational factors that make or break projects.  We can quickly assess the most important aspect at any stage of the project life cycle.

Consumer Engagement

Are you looking to create accessible content using evidence-based plain language principles to promote behavior change?

Whether your need is for strategy, research or writing, we can build off of your assets, fill in the gaps and facilitate a process that enables better outcomes.

Talent & Capacity Building

Are you hoping to build in-house capacity to comfortably oversee future phases of work or lead new initiatives?

We love to build upon strengths, nurture and groom talent.   Over the course of our engagement, we can allocate time to build knowledge, skills and capabilities within your team.

Testimonial

“I had the pleasure of working with Jessica on a project that was completed without a glitch. I would recommend her to anyone that's looking to work with a knowledgeable, professional and easygoing independent consultant.”  

Marisol Nobiling - Senior Manager Finance Acquisitions and Strategic Planning, Blue Shield of California.

Founder's Story

Hello!  I am Jessica Hanserd.  I founded Hanserd Health Solutions in 2009 with a vision to help people enjoy richer, fuller lives through better health.  On my journey, I've come to appreciate that what makes or breaks a person's health extends well beyond what goes on in traditional health care settings.  Many of the initiatives I support are cross-sector collaborations that aim to provide whole person, community supported, home-based care.

My experiences managing a chronic condition and tending to health challenges of loved ones has offered me deep empathy, insights and curiosity into the life and care experiences of patients and their families.  As a health care insider, I also understand and appreciate how system constraints and burdens stand in the way of delivering the care each person wants and deserves. 

I enjoy problem solving, visioning and designing.  Those activities become meaningful when plans turn into action and actions turn into impact.

Jessica_8.21

My Story

Hello!  I am Jessica Hanserd.  I founded Hanserd Health Solutions in 2009 with a vision to help people enjoy richer, fuller lives by achieving a better state of health.  On my journey, I've come to appreciate that what makes or breaks a person's health extends well beyond what goes on in traditional health care settings.  Many of the initiatives I support are cross-sector collaborations that aim to provide whole person, community supported, home-based care.

My experiences managing a chronic condition and tending to health challenges of loved ones has offered me deep empathy, insights and curiosity into the life and care experiences of patients and their families.  As a health care insider, I also understand and appreciate how system constraints and burdens stand in the way of delivering the care each individual wants and deserves.    

I enjoy problem solving, visioning and designing care as it should be.  These activities become meaningful when plans turn into action and actions turns into impact. 

Our Clients

ACCC_logo
CYWlogo2
blueshield_orig
CCCC_logo
SutterHealth_Logo
KaiserPermanente_Logo
CanopyHealth_logo
Final_BTBH_Logo

Testimonial

“Jessica is a remarkable consultant; hard-working, highly organized, and able to master subject matter quickly and thoroughly. She drives to deliver high-integrity, quality work and does so collaboratively and in partnership with all critical stakeholders. ”  

Chris Haight, Human Resources Leader, Kaiser Permanente

We Exist to Help You Succeed

If you’re looking to innovate or transform care and health for your most vulnerable clients, reach out to us today.